Thank you for providing a quality of service that is generally forgotten in today’s world. Please don't lose that. I was very impressed. Eric was exemplary; I couldn't have asked for more. Polite, knowledgable of the product, helpful and patient with me in showing me how to use the product and handling all aspects of the repair after I had broken it. A great ambassador for Nateskin. I must also add that Zara too was most helpful and polite. It shows that Nateskin has a good team. Providing the type of quality service that I experienced speaks volumes for Nateskin and I wish you ongoing success with your product and anything new that you will put on the market. I would recommend Nateskin to anyone in a heartbeat. Heartfelt thanks from me to everyone; especially to Eric; an epitome of service quality.